Refund & Cancellation Policy

Effective: 26 September 2026

1. Contact-pass validity

The Founding Launch Pass is a ₹99 one-time purchase providing 30 additional unique contact unlocks for 30 days from successful activation. It does not renew automatically. Unused credits expire at the end of the validity period.

2. Failed or duplicate payments

A failed payment does not activate a pass. If money is debited but activation fails, we verify the provider record and either activate the entitlement or initiate a refund. Confirmed duplicate charges are refunded after verification.

3. Cancellation and eligibility

Because a contact pass provides immediately usable digital access, an activated pass is generally not cancellable or refundable after any paid credit has been used, except where required by law or where RentPakka cannot provide the purchased entitlement. Requests before paid-credit use are reviewed fairly against payment and activation records.

4. Refund timing

Approved refunds are initiated to the original payment method. Bank or payment-provider settlement times vary; the applicable status is communicated when a refund is approved. A full refund revokes remaining credits from that purchase.

5. Requesting help

Email support@rentpakka.com with the payment date, amount, payment reference and only the last four digits of the account phone number. Never send card numbers, PINs, OTPs or banking passwords.